Bizintel360 - Product Quality Analytics
Product Quality Analytics
AUGMENTED ANALYTICS
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Product Quality Analytics

Enhance Product Quality with 360° view on Supply Chain with Bizintel360

Problem Statement

What is the solution?

In today's competitive and regulatory driven market, it is important to launch product faster and with better quality. 

Before and after product launch you will deal with multiple Quality Events like Customer Complaints / Problem Reports/Incidents , Non Conformance Report, Corrective and Preventive Action (CAPA) and Auditing, it is very important to close the events with a faster rate in order to provide customer satisfaction and reduce time to market with improved quality products.

Quality events are scattered in multiple island of systems like:

  • Customer Complaints : Inbound Call centre module of CRM
  • Customer Negative Sentiments : Company Product Page of Twitter and Facebook
  • Item Characteristics deficiency : Product Information Management
  • Item Sourcing Complaint in the form of NCR ( Non Conformance Report)
  • Complaints and NCR with no CAPA and just sitting on table for more than 10-20 days
  • Complaints and NCR without and non-conclusive Auditing
  • Quality Events stuck in departments like Compliance, Engineering Change Management- Change Control Board, Design and Product Management- PLM System
  • Complaints/tickets sitting in the ticketing system like JIRA

In order to root cause issues and move faster you need to take Pareto approach wherein you identify top items which are creating problem for majority of quality events, assign them to right department and close quality events faster.

With data coming from multiple sources, you need to make 360° view in supply chain and then take appropriate decision.

Bizintel360 helps you to connect multiple data source to collect all the quality event and recommend solution to your quality events to move faster in the supply chain

For more information on Bizintel360 visit the product page

Who Need Product Quality Analytics?

Anyone in the organization who deals with Quality Events

Quality Executive

Quality Executive

Quality Manager

Quality Manager

Customer Support Managers

Customer Support Managers

Quality Analysts

Quality Analysts

Root Cause Analysis

Resolve Quality Events faster

Identify the root cause from various data source and assign right set of people, process and technology to resolve quickly and efficiently

Monitor, Measure and Improve

Key Questions Answered

Quality Executive

Gain comprehensive visibility into Quality Issues

  • What product lines have most complaints over the last few quarters?
  • Which customers have highest number of open complaints?
  • Which suppliers have highest open NCRs?
  • What NCR categories are trending up?
  • What are the key product line failure modes?
  • What item types and item lifecycle have failure modes?

Quality Managers

Manage Product Line Quality and Response

  • What are the key customer complaints that need my intervention?
  • Which Quality Analyst have overdue issues?
  • Which Quality Analyst have highest cycle time in resolving the issues?
  • What is the quality trend of incoming material?
  • What are the key failure modes?
  • How many failure modes have CAPA?
  • How to predict the possible failure modes on new incidents?

Quality Analyst

Prioritize day to day work efficiently

  • How many high severity complaints have been submitted?
  • How many CAPA are submitted for review?
  • What customer complaints are overdue?
  • What NCR's are overdue?
  • What CAPA are currently open?
  • What are the open issues by customer?
  • What should i allocate incidents/complaints efficiently to analyst?
  • How should i make sure one analyst is resolving multiple incident of same nature?

Quality Control - Ishikawa Way

Cause and Effect Analysis

Incident and its Failure Modes, Causes and its Effects

Bizintel360 Product Quality Analytics provides visibility on categories to explore root causes for an undesirable effect.

Product Quality Analytics in a Box

Connect multiple data source and get instant Search Engine Based interactive Dashboard and Reports

Quality Trend Analysis

Quality Trend Analysis

Closing Trend

Closing Trend

Closed Loop Analysis

Closed Loop Analysis

Cycle Time Analysis

Cycle Time Analysis

Failure Mode Analysis

Failure Mode Analysis

Root Cause Analysis

Root Cause Analysis

Quality Process Analysis

Quality Process Analysis

Cause and Effect Analysis

Cause and Effect Analysis

Industries

One Problem,One solution across industries

High-tech

High-tech

Medical Devices

Medical Devices

Pharma

Pharma

Automotive

Automotive

Food and Beverages

Food and Beverages

Services Organization

Services Organization

Connect To Any Data Source

Benefits

Improved Product Quality, Customer Satisfaction, Faster Time to Market, Lowest TCO

  • Identify quality trends by Product line
  • Assess cycle time trends by Product line
  • Assess trend of Customer Complaints resulting in Corrective & Preventive Action
  • Identify bottlenecks in Corrective & Preventive Action process
  • Assess failure mode trends by product line leading to improved root cause analysis
  • Measure failure modes resulting in product changes

 

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