Analyze Enterprise Product Quality with Bizintel360

28 April 2018 by BigData 190 Views
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As a Quality Manager, do you encounter the below listed challenges?

  • Which products are impacted severely due to quality issues?
  • Which item of products need re-design or replacement from supplier?
  • What will be impact in the inventory if we go for re-design of the item for quality improvement?
  • Who are the top 5 Quality Analyst with overdue complaints resolution cycle time?
  • What are the key determinants of product quality trends?
  • What are the key product issues impacting the customers or markets?
  • Who are the key customers or suppliers impacted by these product issues?

If you face any of these issues and want to do a root-cause analysis in a single platform, then you are on the right page.

We all know that quality is a prime factor for customer satisfaction. To measure customer satisfaction, it is important that the voice of the customer is heard. Companies ought to understand their product complaints and improvements demanded by their customers. Product quality improvement is possible in every step of business; right from supplier raw materials, inventory, finished product, packaging to end retailer; and from delivery to after sales service. These quality data reside in various sources such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Product Life Cycle Management (PLM), Product Information Management (PIM) and various forms of Social Media.

How can Bizintel360 help you?

Typically, we collect customer feedback from our social media channels and call-centers. To take the right action, it is essential to understand the root cause of the customer complaints and analyze them. When you combine the feedback from social media and CRM system with PLM and PIM data, Bizintel360 will help you analyze the items that are facing issues, the suggested design changes and the impact of those design changes on the inventory. You will also get data of the supplier that is providing the item and the impact if you change the component from supplier or the supplier itself.

Our solution will also help you to understand why quality events such as customer complaints and corrective action are open for a longer period and which change analyst or quality analyst is not able to close the quality events. Additionally, it will help you to identify the bottlenecks.

Bizintel360 will answer these concerns with a single click or with a simple keyword search. Our solution aims to solve the problem of Quality Executives, Quality Analyst and Quality Managers.

About us

Bizintel360 is the first truly self-service big data analytics solution for all business users. Our cloud based solution requires no ETL tools, no IT resources and no data warehouse. Actionable decision making in seconds, not days which enables companies to gain actionable insight from large volume of data, variety of data and with velocity of data.

To know more about our offerings, please visit our website or reach out to us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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