What happens if I exceed the monthly document limit?

If you exceed your included document volume, overage fees will apply based on your plan tier:
. Starter: $50 per 1,000 extra documents
. Professional: $40 per 1,000
. Enterprise: $30 per 1,000
You’ll receive real-time usage alerts and can upgrade anytime.

Can I process documents from sources like SharePoint, Oracle UCM, or Box Cloud?

Yes. All plans support API-based integration with document repositories including SharePoint, Box, Oracle UCM, Dropbox, and more. Enterprise and Custom tiers offer extended connectors for blob storage (e.g., Amazon S3), databases, and data lakes.

What file formats are supported across plans?

. Starter: PDF, Word, Excel
. Professional: All common formats including CSV, JSON, XML
. Enterprise/Custom: Full support for scanned PDFs (OCR), PowerPoint, HTML, images, audio, ZIP, and EPUB

Can I integrate extracted data directly into my ERP system?

Yes. eZintegrations supports real-time, API-based integration with systems like SAP, Oracle, Acumatica, Infor, EPICOR, and others. Custom plans support deep ERP mapping and multi-system orchestration.

What’s included in a “pipeline” or “use case”?

A pipeline refers to one complete automation flow — for example:
. Contract Intake → Clause Extraction → CLM Update
. Invoice Parsing → PO Match → ERP Sync
Each plan includes a limited number of concurrent pipelines. You can add more as needed.

Do I need to set up templates or rules?

No. Our platform uses AI-native models — including LLMs and OCR — to understand document context dynamically. No templates or static mapping required.

What kind of support do I get?

. Starter: Email support
. Professional: Email + live chat
. Enterprise: Dedicated support team
. Custom: Priority SLA with onboarding, white-glove support, and account manager

Is there a free trial or pilot program?

Yes. We offer tailored pilot programs for qualified enterprise customers. Reach out via the “Contact Us” plan to discuss your use case.